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No data while abroad

clerk
Newcomer

‎17-05-2023 10:00 PM

It says I have 71gb of credit yet, I am abroad but i am still in the EU, I should still have credit. I got a text saying “you have reached your data allowance as per EU fair use policy. Help is appreciated thank you.
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3 REPLIES 3

dalyer
The Legend
The Legend

‎18-05-2023 01:16 AM

12GB of 200GB or 10GB of 100GB can be used for EU roaming depending on which membership you have.

Once you hit the relevant EU roaming data limit you get the message that you received.

See here:

 

 

I'm not sure but I think that if you buy a data add-on then you can use that data for EU roaming.

 

 

You might want to check with 48 support to be sure before buying an add-on though.

See the link in my signature below or email them at support@48months.zendesk.com

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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helenaxx57
Visitor

‎19-05-2023 03:58 PM

 
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dalyer
The Legend
The Legend
In response to helenaxx57

‎19-05-2023 07:27 PM

Your post was blank @helenaxx57 - did you mean to post a question or comment?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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