Membership

[BobbieNiC6291]

High phone service stopped during Christmas holidays and I realised it was that I changed my bank card but forget to changed the declaims on my 48account ,eventually I changed the details when i figured what had happened , the problem is that I’m not getting my service back ? Why is this the case

[dalyer]

After updating your payment card details in such circumstances you need to buy your next membership plan manually before auto-renewal will kick in again from the following month. 

Auto-renewal doesn't retry after a failed payment even when you update the payment card details.

You need to kick start it again by making a manual purchase of a membership plan. 

• https://48.ie/my48/memberships

If you need to contact 48 support about this then see the links in my signature below.