48 Community

tarahazel1234 · ‎29-11-2015

I bought membership a few days ago and I made no calls or texts and now it's ran out? It worked for a few days but that's it
What's wrong with it?
Thanks

dalyer · ‎29-11-2015

Are you sure that you're not still on the previous membership which has not yet expired and you have used up that membership's allowances which means you'll need to buy add-ons to tide you over to the end of the current membership?

What does your online account say about

- your current membership and expiry date?

- your current membership allowance balances?

- any "next" membership and start date (under the Membership Planner) section on the right hand side of your account page?

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

dalyer · ‎30-11-2015

Did that help at all?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

tarahazel1234 · ‎01-12-2015

Yeah I've checked that all and nothing seemed to work:/

dalyer · ‎01-12-2015

You haven't clarified the info that I asked for above so I can't really help further.
You'll probably need to contact 48 sort for help with this.

http://help.48months.ie/requests/new

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

dalyer · ‎07-12-2015

Did you get this sorted?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.