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22-08-2015 01:41 PM
Hi,
I recently topped up my account by €10 on 18th of August.
The money was taken from my account, but it is not appearing in my balance in 48.
Please advise, as I need to re-activate my membership.
Thanks
I recently topped up my account by €10 on 18th of August.
The money was taken from my account, but it is not appearing in my balance in 48.
Please advise, as I need to re-activate my membership.
Thanks
2 REPLIES 2

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22-08-2015 04:52 PM
If you have a current membership that has not yet expired then the newly purchased membership will have stacked to kick in when it does.
New memberships do not start immediately if there is a current membership active.
Log into your online account
and check:
- what it says about your current membership status and expiry date
- what it says about any stacked/"next" membership in the Membership Planner section on the right hand side of the page
If you use up current membership allowances then buying a new membership will not help (until the current membership expires) and you should buy add-ons instead.
http://www.48months.ie/membership-plans/add-ons
Hope this helps.
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

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25-08-2015 12:14 AM
Did that help at all?
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
