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Membership renewal

Newcomer
Posts: 2
‎14-11-2020 03:08 PM

Why was my credit not used to renew my membership? Hey guys, I received credit for recruit & reward but I was charged for my membership renewal ? Why did the membership renewal not use the recruit & reward credit to purchase this months membership? 

Posted from Xiaomi Mi A2 Lite
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Re: Membership renewal

The Legend
Posts: 15,863
‎14-11-2020 04:21 PM
It may be that auto renewal always buys membership using the registered card and not your credit balance even if you have enough to pay for it.
I can't remember.
Anyway just manually buy a membership now and it will stack to kick in when your current membership expires and the auto renewal will skip that month.

Hope this helps.

I am not a 48 employee so if you need to contact 48 support then please see here.
Posted from Generic Android 2.0
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Re: Membership renewal

Newcomer
Posts: 2
‎14-11-2020 07:03 PM
How do I know the membership will stack and skip renewal?
Posted from Xiaomi Mi A2 Lite
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Re: Membership renewal

[ Edited ]
The Legend
Posts: 15,863
‎14-11-2020 07:31 PM

It will be listed on your account when you buy it and the auto renew won't trigger if there is already a membership purchased and ready to start next month.

Hope this helps.


I am not a 48 employee so if you need to contact 48 support then please see here.
Posted from Generic Android 2.0
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