cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Membership renewal

JohnOC3478
Newcomer

Why was my credit not used to renew my membership? Hey guys, I received credit for recruit & reward but I was charged for my membership renewal ? Why did the membership renewal not use the recruit & reward credit to purchase this months membership? 

3 REPLIES 3

dalyer
The Legend
The Legend
It may be that auto renewal always buys membership using the registered card and not your credit balance even if you have enough to pay for it.
I can't remember.
Anyway just manually buy a membership now and it will stack to kick in when your current membership expires and the auto renewal will skip that month.

Hope this helps.
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

JohnOC3478
Newcomer
How do I know the membership will stack and skip renewal?

dalyer
The Legend
The Legend

It will be listed on your account when you buy it and the auto renew won't trigger if there is already a membership purchased and ready to start next month.

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.