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Membership not lasting?

Newcomer
Posts: 2
‎30-07-2015 02:41 PM
Hi I topped up with 20 don membership less than a month ago and after 2 weeks I was out of calls and there is no way I used over 1000minutes
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Re: Membership not lasting?

[ Edited ]
The Legend
Posts: 15,169
‎30-07-2015 03:13 PM

Contact 48 support here and they can give you details of your calls and maybe explain where your minutes went to:

 

http://www.48months.ie/help#ask-a-48-agent

 

Are you sure that the most recent Don membership is actually active?

Could it be that you have another (e.g. Standard, Guido?) membership active, the Don one has stacked and you ahve used up the 300 mins on the other membership?

What does your online account say about your current membership type and expiry date?

Does your Membership Planner list a next membership and start date?

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Membership not lasting?

Newcomer
Posts: 2
‎30-07-2015 11:51 PM
Hi current menbership says the don due to expire on 4th August at 23.59 I can not understand how I ran out of minutes as I definately did not use anywhere near 1000
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Re: Membership not lasting?

The Legend
Posts: 15,169
‎31-07-2015 12:53 AM
OK. Contact 48 support so and they can give your your call logs and maybe explain what's going on.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Membership not lasting?

The Legend
Posts: 15,169
‎31-07-2015 12:04 PM

Did you get anywhere with this?



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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