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I need to restart my plan. As my credit has run out for the

JosephM4832
Newcomer
How do i restart my plan?

1 REPLY 1

dalyer
The Legend
The Legend

What exactly do you mean by "restart my plan" and "my credit had run out for the"?

If you mean that you're on a plan with limited allowances (i.e. a legacy plan and not the current €12.99 plan), and you have used up some of the membership bundled allowances then you need to buy an add-on if you want to use the relevant services for the remainder of the membership plan month. 

Membership plans always run their full monthly course and can't be terminated and a new plan started early. 

If this is an ongoing issue for you then you might want to consider changing to the €12.99 plan which comes with effectively unlimited calls, texts and mobile data. 

If you need to contact 48 support about this then see the links in my signature below.

I am not a 48 employee - if you need to contact 48 support you can do so by chat or email (support@48months.zendesk.com).