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Disabled auto-renewal but still charged 3 more times

chongchanh0238
Newcomer

‎20-03-2024 02:53 PM - last edited on ‎20-03-2024 03:46 PM by The Legend

Hi, I don't know why I turn off auto renew and change my debit card to renew my plan, but still charge 3 time from my old debit card

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1 REPLY 1

dalyer
The Legend
The Legend

‎20-03-2024 03:08 PM

If you're saying that you switched off membership auto-renewal but you were still changed then you'll need to contact 48 support about this.

See the link in my signature below or email them at support@48months.zendesk.com

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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