You'll need to provide a bit more information and context than that if you want assistance from the Community Forum.
What payment are you referring to?
What does your Transactions page say about the payment?
Do you have an active membership plan listed on your My48 account dashboard?
When were outgoing calls working ok last?
What changed in the meantime?
What happens when you try to make a call?
Any error messages?
Can you receive calls, send/receive texts, use mobile data?
If you need to contact 48 support about this then see the links in my signature below.
