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Can't buy plan - "bundle in progress"

VanessaK0157
Newcomer

When I log in to my account it says...
 

You're missing an active plan 😌
Buy our All Data plan. Get all 5G data, calls and texts.
Get plan now
 
But when I go click on that, it says...

 
Sorry you are not allowed to purchase memberships, since you have a Bundle in progress
Continue
 
When I click on the above I get the first message again, and so on and so forth. Really annoying! Argh!! 
1 REPLY 1

dalyer
The Legend
The Legend

This is a common problem: 

and you'll have to contact 48 support to get them to look into and rectify this. 

See the links in my signature below.

Unfortunately nobody from 48 has ever explained why this issue keeps happening for some users and why they can't fix whatever problem causes it.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.