Bill paid yesterday, still "You're missing an active plan"

[PaulR7851]

This has happened a number of times since I switched to 48.ie. I have a 12.99 plan that has been automatically paid from my bank account (auto-renew is 'on', and I saw the money leave my bank account yesterday). Yet today, 48.ie tells me I do not have an active plan, so I cannot make any calls.

In my account I see that my credit balance is €9.78. Why, if I paid 12.99 yesterday?

[MaryM3654]

Thanks for that. Money gone out of my bank

[MaryM3654]

I have a 7.99 and I am not going any higher

[paul_w]

Same issue.

Got this reply through the Chat facility eventually at 10:02

'Some customers are currently experiencing issues making calls and texts & using mobile data due to the auto renewal issue. Our technology team are working to restore full service. Thank you for your patience. If you would like to still speak to an agent just reply back to this message'

Beats me why they can't post this somewhere so everyone knows what's going on!