Auto-renewal worked on one account but failed on another

[MargaretD8845]

I was paying both mine and my husbands membership every month from my debit card. In Jan 1st 2024 only one payment went out. I checked with my bank and there is no issue with my account or card. Can u please reinstate d stopped payment as both phones are not working now.

[dalyer]

You'll probably need to contact 48 support about payment issues such as this.

Nobody here on the Community Forum has visibility into such issues.

To contact 48 support see the link in my signature below or email them at support@48months.zendesk.com