48 Community

KayB2053 · yesterday

Auto renew failed. I then turned it off to manually renew. Choose my usual 7.99 sup which I have for years. Nothing updated. Logged in an plan says I've paid 12.99 for 20gb - I didn't but still have no membership??

dalyer · yesterday

As I understand things...

You have an active membership plan that runs until tonight or tomorrow at midnight - I'm not clear which date applies.

You have another plan that you manually purchased stacked/queued on your account to kick in when the above plan expires.

Then the next auto-renewal will be in August.

If you need specific clarification then you should contact 48 support as they will have full visibility of your account and won't have to guess at some of the details as I have to.

To contact them see the links in my signature below.

I am not a 48 employee - if you need to contact 48 support you can do so by chat or email ([email protected]).

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KayB2053 · yesterday

Also why if it is tomorrow the 21st why does it say auto renew on Aug 20th?

dalyer · yesterday

As I understand things...

You have an active membership plan that runs until tonight or tomorrow at midnight - I'm not clear which date applies.

You have another plan that you manually purchased stacked/queued on your account to kick in when the above plan expires.

Then the next auto-renewal will be in August.

If you need specific clarification then you should contact 48 support as they will have full visibility of your account and won't have to guess at some of the details as I have to.

To contact them see the links in my signature below.

I am not a 48 employee - if you need to contact 48 support you can do so by chat or email ([email protected]).

dalyer · yesterday

As I said, you never needed to disable auto-renewal in order to buy a membership plan manually.

But membership plans never start early - only when the current plan expires.

I am not a 48 employee - if you need to contact 48 support you can do so by chat or email ([email protected]).