why does it take 8 hours for 1 question to be answered

[warrick]

asked a very simple question 8 hours ago, had NOTHING but delays and false answers from the so called customer service team, now thats a service 8 hours awaiting 1 answer,fantastic management skills indeed.

[dalyer]

Did you ask the question here on the public forum?

48 support say that new queries should get a response within 6 hours bearing in mind that support hours are 8AM-10PM.

How to get help

Hope this helps.

[warrick]

I waited over 24 hours and got a catalogue of excuses and lies, my query went back to last week but THEY CLOSED THE THREAD, thay blocked me said i was using too many minutes , so I asked a simple question, is my ban up and if i top up again with €20 can i have full don priviladges, now that was a verry difficult question to be answered, seems over a week is the time scale for alledged customer service

[dalyer]

If you got barred for breaching the fair usage limits then you are barred until the current membership expires. Then you contact support and ask them to lift the ban. Buying a new membership will not expedite this. The new membership will stack to kick in later - it won't start immediately. If you get barred for a second time then it's for good.

Hope this helps.

[warrick]

WHERE IS SUPPORT?

[dalyer]

Dunno.
But did my post not help/answer your question?

[warrick]

it dont but thanks for the help anyway, you respond faster than damo the dummy

[dalyer]

I've answered your main question so don't understand why you say my post didn't help.

[Anon]

sorry for the delay in response warrick; most of the helpers on here are just going back to college at the moment, so i hope you can understand that.

once you start a new membership (next month) you should have full use of all of the Don Package's benefits.

[dalyer]

Not sure why an apology is considered necessary here. I responded within about 30 mins of the original post and again within 30 mins of the second post that eventually contained a useful description of the substantive query - which I also answered.