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Coming back to 48 network

siddhanthp6817
Newcomer

‎28-04-2023 12:40 AM

Hello. I have a student account with 48. Recently, I moved to GoMo but I feel 48 was a better option all things considered. Now, when I log in to my 48 account, it says that "Your SIM is deactivated. Please order new SIM". When I go to order new SIM, the signup says that account already exists. 

 

What should I do? It feels like a loop and I'm unable to proceed forward. 

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1 REPLY 1

dalyer
The Legend
The Legend

‎28-04-2023 07:40 AM

You either need to create a new account with a different email address or contact 48 support and ask them if/how you can reuse the existing account with a new SIM or reuse the email address with a new account.

See the link in my signature below or email them at support@48months.zendesk.com

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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