Why didn't I get one month free?

[JoltanDc5813]

For my new sim I should be having 1 month free service which I haven’t got , please specify why and why I was asked to buy a new plan?

[dalyer]

Why do you think that you are entitled to one month free?

Who told you this?

When did you buy your first plan?

Note that the €12.99 month plan second month free offer ended a while ago:

• https://48.ie/legal/terms-and-conditions#61

61. February - July 2024 - 48 One Month Free Promotion

The following terms and conditions for the one Month Free plan Promotion (the “Promotion”) are in addition to the 48 Terms of service at https://48.ie/legal/terms-and-conditions.

Promotion: Free 1 x €12.99 monthly 48 plan subject to the below eligibility criteria.

Promotion Dates: 15th February – 31st July 2024 inclusive.

If you need to contact 48 support about this then see the links in my signature below.