Topped up by €26 but told to top up again a month later

[vladyslavt4485]

Good afternoon. When I activated my SIM card, I topped up my account with 26 euros as instructed. This should last me two months. A month later, I received a message saying I need to top up my account again.

[dalyer]

Did you buy a membership plan? 

• https://community.48.ie/t5/The-Knowledge-Base/All-About-Plans-and-Payments/ta-p/53105

You need a monthly membership plan to use services on 48.

If you just topped up your cash credit balance with €26 then that's not the same thing. 

Unlike many other pay as you go services 48 requires you to buy a monthly plan/bundle to use services and won't work off cash credit alone. 

Another possibility is that your first payment was €12.99 for activation plus €12.99 for your first membership plan - i.e. €25.98 in total.

In that case, unless you qualify for the second month free offer, you need to buy a new membership plan for your second month.

What does your My48 account Dashboard say about your current membership plan status and expiry date? 

• https://48.ie/my48

Does your Buy Plan page list any upcoming plans? 

• https://48.ie/my48/memberships

If you need to contact 48 support about this then see the links in my signature below.