Porting lyca number to 48, got confirmation but not working

Posts: 1
‎19-09-2023 07:42 PM

Hi there,


Please try not to give me a general answer with lots of links because I have looked at everything in the Support portal. So I recently ordered and activated a new 48 simcard. Then I ported my old lycamobile number. It said it could take up to 4 hours, so I waited. and got the message from 48 saying "We've finished moving your number over. Welcome to 48". But it has been more than 12 hours, and I cannot use 48. I cannot make calls, receive calls and top up to use the internet. 


On the website, it says this despite the message saying moving was finished sent to my phone:


Porting ongoing

Your number is currently being ported over to 48. This can take a few hours. We'll text you when you're good to go.


So what is wrong here? Please someone let me know how I can get going. Thanks!




Re: Porting lyca number to 48, got confirmation but not work

The Legend
Posts: 17,784
‎19-09-2023 08:29 PM

You'll probably have to contact 48 support about this.

See the link in my signature below or email them at

I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.
Posted from Generic Android 2.0

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