Plan

[SidonaV0385]

I’m trying to purchase the €9.99 Unlimited Data plan. After entering my bank card details, I get a message asking me to wait 5 minutes. I’ve already waited over 30 minutes, but the same message keeps appearing. My payment history shows “Transaction failed” for a €10 top-up, and no money has been taken from my bank account. Could you please check if there’s a pending transaction or a problem with my account? Thank you.

[dalyer]

You'll probably need to contact 48 support about this.

Where exactly is the message asking you to wait 5 minutes appearing?

Note that cash credit top-ups and monthly membership plan purchases are completely different things. 

• https://community.48.ie/t5/The-Knowledge-Base/All-About-Plans-and-Payments/ta-p/53105

To contact 48 support see the links in my signature below.

[HassanO6974]

Did u get to buy the discounted plan yet?

[dalyer]

If you're having a problem then maybe if you explain/describe it clearly and in detail you might get some useful feedback from the Community Forum.

If you need to contact 48 support then see the links in my signature below.