Plan

[SidonaV0385]

I’m trying to purchase the €9.99 Unlimited Data plan. After entering my bank card details, I get a message asking me to wait 5 minutes. I’ve already waited over 30 minutes, but the same message keeps appearing. My payment history shows “Transaction failed” for a €10 top-up, and no money has been taken from my bank account. Could you please check if there’s a pending transaction or a problem with my account? Thank you.

[dalyer]

You'll probably need to contact 48 support about this.

Where exactly is the message asking you to wait 5 minutes appearing?

Note that cash credit top-ups and monthly membership plan purchases are completely different things. 

• https://community.48.ie/t5/The-Knowledge-Base/All-About-Plans-and-Payments/ta-p/53105

To contact 48 support see the links in my signature below.