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Outgoing calls show correct number but not outgoing texts

AngelaK8166
Newcomer

I've just joined 48 and my old number was ported over however it shows on a phone call but if I text it shows the number that came with the sim, why doesn't my ported number show for both? Any help welcome thanks

3 REPLIES 3

dalyer
The Legend
The Legend

That seems odd.

I've never seen that sort of issue being reported here before.

Is the correct number listed on your My48 account?

If people text to your old/main number do you receive the texts?

What if they text to the 089 number that originally came with the SIM?

Is it an iPhone by any chance? If so, could this me some iMessage quirk?

You may need to contact 48 support about this.

See the links in my signature below.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

The number in my 48 account is correct. I just got a friend to text on my original contact and I received it and also on the 089 new sim, I can receive both but only 089 number shows? Weird?

Anything useful here? 

If not then, as I said before, you may need to contact 48 support for further assistance.

See the links in my signature below.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.