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Ordered SIM but didn't receive it in the post

DeborahN1821
Newcomer

‎11-02-2024 12:14 PM - last edited on ‎11-02-2024 01:06 PM by The Legend

I didn’t get a sim in the post

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2 REPLIES 2

DeborahN1821
Newcomer

‎11-02-2024 12:16 PM

I’m trying to transfer my number to 48 . As I didn’t get a physical SIM in the list I assumed it was an E SIM
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dalyer
The Legend
The Legend
In response to DeborahN1821

‎11-02-2024 01:05 PM - edited ‎11-02-2024 01:07 PM

48 don't support eSIMs at the moment.

If you didn't receive your SIM in the post then either try ordering again or contact 48 support about the first order.

To contact 48 see the link in my signature below or email them at support@48months.zendesk.com

If you're ordering again then make sure that the Irish postal address and eircode are 100% correct.

I don't think that you can port your number to 48 until you have a physical SIM and have activated it.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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