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Not getting a verification code trying to move my number

JacquelineO5508
Newcomer
 
1 REPLY 1

dalyer
The Legend
The Legend

See here: 

In particular:

  • Once you have confirmed that your handset is unlocked, pop your old network’s SIM back into your phone, and we will send you a security code via SMS in order to move your number.  
  • If your old network SIM has no service or you can't receive the security code SMS, then you will need to make contact with your old provider as they will have visibility of your old account. 
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.