You'll need to explain your issue more clearly and in more detail if you want assistance from the Community Forum.
What exactly are you trying to do here?
Are you trying to move your number from 48 to another provider?
Or from another provider to 48?
If it's the former then you need to follow the other provider's number porting process.
If it's the latter then you need to follow the instructions here:
If you have issues with those instructions and want assistance from the Community Forum then you'll need to explain/describe closely and in detail what happens or goes wrong.
If you need to contact 48 support about this then see the links in my signature below.
