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Issues with account, activating new SIM and moving number

EstebanG0280
Newcomer

Hi. I received my new SIM last Friday, tried to move my number which the website said it should take a couple of hours and I'm still waiting for it.
Also now for some reason, My48 account disappeared I'm not able to log in and if I try to recover my password it says the account doesn't exist. I had to register again (I used the same email) but can't associate the SIM with this new account as I had already activated with the previous one.

 

Who can fix this? And how can I contact somebody from 48?

1 REPLY 1

dalyer
The Legend
The Legend
You'll need to contact 48 support on the chat facility or by email.
support@48months.zendesk.com

Hope this helps.
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.