Your issue isn't clear from your posts.
What exactly are you trying to do?
Port a number from 48 to another provider?
Port a number from another provider to 48?
What happens/goes wrong?
Any error messages?
It's not clear what has stopped working and how/why you're losing money.
If you need to contact 48 support about this then see the link in my signature below or email them at firstname.lastname@example.org