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Account balance - order

EmilD5377
Newcomer
Another recommended friend has already activated the SIM with you, he received a 10 euro voucher and a 10 euro account balance, why did I receive a 10 euro voucher and a 10 euro balance and why not 12.99 euro?
2 REPLIES 2

dalyer
The Legend
The Legend

Isn't €10 credit and a €10 voucher correct?

If you need to contact 48 support about this then see the links in my signature below.

I am not a 48 employee - if you need to contact 48 support you can do so by chat or email (support@48months.zendesk.com).

Oh, maybe not...

For example if a Recruiter on the €10.99 plan recruits a Recruitee and the Recruitee selects the €12.99 plan, both the Recruiter and the Recruitee will be rewarded with €12.99 Recruit and Reward Credit comprising of 48 service credit and a voucher for a non-48 service, at 48’s sole discretion.

You'll probably need to contact 48 support to query this.

I am not a 48 employee - if you need to contact 48 support you can do so by chat or email (support@48months.zendesk.com).