48 Community

belenpalomar13 · ‎02-06-2017

Sorry, my internet isn´t working and the phone tell me that a have 0 KB.

Please, can you give me a solution with the tweakker Guide and tweakker app continuo doesn´t working.

dalyer · ‎02-06-2017

Are your internet/APN settings correct?

Follow the instructions here to make sure that they are:

What do you mean "the phone tell me that a have 0 KB"?

Where are you getting this info from?

What does your online account say about your membership status, expiry date, allowance balance and in particular your data/internet balance?

Alternatively dial *100*8# and hit call and see what it says?

Are you new to 48 or are you here a while and things were working OK?

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

dalyer · ‎03-06-2017

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

internet not working in my Bq