48 Community

daisyflower · ‎10-04-2017

I I have 9,75€ credit, error when I try to top up internet usage by 3€

dalyer · ‎10-04-2017

How/where are you trying to do this?

On the website, via the app, by text?

What error do you get?

Can you try another method (web, app, text) to see if that makes any difference?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

daisyflower · ‎10-04-2017

I am using the app, a red error sign, saying please try again, no luck

dalyer · ‎10-04-2017

I don't know why that is.

Can you try the website ore try buying the add-on by text:

You can also check balances etc. by short code if you are having problems on the app etc.

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

dalyer · ‎10-04-2017

Did that help at all?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

Top up