13-02-2017 01:01 PM
13-02-2017 01:17 PM - edited 14-02-2017 07:01 PM
What do you mean by topup?
Cash credit topup or new Don membership?
What does your My History page say about recent payments/purchases?
http://www.48months.ie/my-48/my-history
What does your My 48 page say about your current membership status, expiry date and data allowance balance?
Is there any next membership and start date listed?
http://www.48months.ie/my-48/my-history
Was data working before this?
If so did anything change on your phone?
E.g. software update, settings changes etc.?
Are your internet/APN settings correct?
You seem to be using a Samsung Galaxy phone and unfortunately there are many reports of these phones spontaneously losing the data settings for no obvious reason. And this is not specific to 48 but a problem world-wide.
Are calls and texts working OK?
Hope this helps.
14-02-2017 12:21 AM
Did that help at all?