48 Community

darija · ‎19-01-2018

My mobile data is not working and I don’t know why, even though I have the monthly membership that’s not finished yet

dalyer · ‎19-01-2018

Please answer all of the following questions.

Did it work before?

When did it stop working?

Did anything change on your phone recently - e.g. settings changes, software update, restore etc.?

Have you been using the phone abroad recently?

What does your My 48 account page say about your membership status, expiry date and data allowance balance?

Are your internet settings still correct?

See here:

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

dalyer · ‎19-01-2018

Did that help at all @darija?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

darija · ‎19-01-2018

No...

dalyer · ‎19-01-2018

You didn't answer any of the questions that I asked!
Can't help you if you don't provide additional info.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

dalyer · ‎22-01-2018

Were 48 support able to help @darija?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

Mobile Data