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3G Internet

goldilox
Newcomer

‎28-06-2015 10:01 AM

Hi

I'm a member for over a year and for the last 3 weeks my 3G coverage is showing up to 3 bars but my internet connection will not open or any apps that need mobile network, this used to work. I just got upgrade to €20 a month and can only use my phone in wifi! I have iPhone 5s. Thanks
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4 REPLIES 4

dalyer
The Legend
The Legend

‎28-06-2015 12:03 PM - edited ‎28-06-2015 04:35 PM

Did anything change on your phone?
Software update, settings changes, restore from iTunes etc.?

Are your internet/APN settings still correct?

 

http://community.48months.ie/t5/Need-Help/Internet/m-p/34493#M12560

 

Is data roaming enabled?

Do incoming/outgoing calls and texts work?

Try switching off, taking teh SIM out, GENTLY cleaning the contacts, reinserting the SIM, swtiching on and then manually searching for networks and manually connecting to 48.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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dalyer
The Legend
The Legend
In response to dalyer

‎29-06-2015 09:36 PM

Did that help at all?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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goldilox
Newcomer

‎29-06-2015 11:42 PM

Yep that worked! My 3G working again, thanks!
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dalyer
The Legend
The Legend
In response to goldilox

‎30-06-2015 09:56 AM

Great - glad it helped.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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