Started ‎26-11-2019 by
Modified ‎23-04-2021 by

Last week as you may know, we rolled out our 4G service upgrade to our entire customer base to support greater frequency and speeds. We are aware that some of you have experienced a loss of service and for this small cohort of customers the issue has been trigger based on SIM incompatibility.


In order to remedy this issue we would ask customers impacted to order a replacement SIM. You can order a free sim replacement sim on your my48 portal. 


We sincerely apologise for any inconvenience caused and appreciate your patience with us.”

Welcome to the 48Community!

To take part in the discussions or to post your own question, you'll need to register so If you haven't already registered, now is a good time to do so. Register now >>

While you're here, check out our "Featured Topics" below.

Our Troubleshooting Guide and Knowledgebase contain help and support articles and popular questions to help you as a 48 customer.

Article Dashboard