[Resolved] Issue with all network services, 19th December

[techie_kev]

We are currently experiencing a major outage across our network resulting in the failure of calls, texts and data. The previous issues affecting our website have now been resolved.

We are very sorry for the inconvenience; this issue is being given the highest priority with our service providers to get this resolved as soon as possible.  We will continue to provide updates here on the Community.

Latest update – 20/12/13 @ 09:21

Calls, text and data are now back to normal and we will continue to monitor the services across the network throughout the day. Services began to return last night from approx 1:30am.

Your phone should automatically re-connect to the network.  However, your handset may need to re-register itself on our network and the best way to achieve this is to turn your phone off and turn it on again.  In some cases, you will need to search for networks manually, find 48 and then connect to it.

We will in touch later in the day with more information on the issues last night.

Previous updates:

(click on "more info")

More Info

20/12/13 @ 02:10

We are now seeing all services returning across the network, however it may take some time to update to all of our customers.

Your handset may need to re-register itself on our network and the best way to achieve this is to turn your phone off and turn it on again.  In some cases, you will need to search for networks manually, find 48 and then connect to it.

Thank you for your patience this evening and sorry for the inconvenience caused by this outage. We will be continuing to closely monitor the network throughout the night.  Our focus will now be on establishing the root cause of this issue and putting steps in place to ensure it does not happen again. We will keep you updated on this through the Community.

20/12/13 @ 01:27

We are seeing some connections back on the network, but these have been intermittent. The process that our engineers are now working through may take some time to complete and they will be continuing to work on this throughout the night.  We will be monitoring the progress of these changes and will provide a further update to you before 8:00am.

20/12/13 @ 00:30

Our engineers are continuing to work on a number of fixes to restore service across the network.  There are a number of steps required in this process as it takes some time to bring the service fully back.

We know you are very frustrated with this, and so are we, and we would like to apologise for the inconvenience this outage has caused.   Our focus is now on getting service restored tonight and will we update you on the cause of these issues following a thorough investigation when service is restored.

We will have a further update for you just after 1am.

19/12/13 @ 22:25

We are still experiencing issues getting full service restored.  Every available resource is working hard to get service back as soon as possible.

19/12/13 @ 21:20

As we mentioned in our previous update we are seeing some calls, texts and data being successful on the network.  However, the return to full service for everyone is taking longer than we had anticipated.  Our engineers are working hard to speed up this process and get your service back as soon as possible.

19/12/13 @ 20:23

We are now seeing services returning for a number of customers.  You may need to restart your phone to ensure that your phone reconnects to the network completely.

All website services are now working again. 

19/12/13 @ 19:28

Our engineers are on site and we have given this the highest possible priority.  We will have some updates and timeframes shortly and we will post them here as soon as they are available.

[Anon]

Last update was 2 hours ago - a simply offensive lack of regard for the customers, not even telling us what is going on or giving us the 'timeframes' that were mentioned at 7:28pm.

I am completely sick of this sub-standard service, not to mention the sycophantic folks who say things like 'you get what you pay for'. Perhaps the writers of such comments are thinking about poor individuals who can't do without their Facebook or Twitter access for a few hours, but many more people rely upon their phones for emergencies, family contact and work commitments - they have a right to complain when they are unexpectedly cut-off from these things without any prior warning and for prolonged periods of time.

We are all signing up and paying for a service, which has not been delivered reliably within any reasonable margin. 8 hour + outages on an almost monthly basis are a complete failure on behalf of 48months to adhere to their side of this 'membership'.

I think that some serious effort will be needed on behalf of the company to keep myself, and the many others being put at a great inconvenience, from switching networks immediately.

[techie_kev]

Latest update @ 00:30

Our engineers are continuing to work on a number of fixes to restore service across the network.  There are a number of steps required in this process as it takes some time to bring the service fully back.

We know you are very frustrated with this, and so are we, and we would like to apologise for the inconvenience this outage has caused.   Our focus is now on getting service restored tonight and will we update you on the cause of these issues following a thorough investigation when service is restored.

We will have a further update for you just after 1am.

[emmetkt]

Some of these comments are halarious. Its been out 6 hours. Its not the end of the world. All networks have faults. And when your not in direct control of the infrastructure like 48/tesco then its going to take more time. Its o2 that have an issue somewhere I'd imagine and 48 have to wait until o2 fix it.

If your that worried use someone else's phone ffs. Or Facebook and on wifi. If you HAVE to be in contact with someone there are ways around for the tiny bit of time its going to be out.

Timmy's.

[johnt80]

jus coz ur billy no mates n dnt hav ne1 ringing u. ppl ue there phone 4 work etc.  this has happened 4 times in 3 months and o2 is back up and running ages ago.

[Anon]

Three major outages in the two months I've been on this network? I'm gone from January, have a good 2014 everyone.

[kaet]

Yeah so this is seriously not okay. Thankfully my telecommunications needs are only slight, but some people have big problems as a result of this. Also, my brother upstairs has had no interruption whatsoever, dafuq 48?

[Anon]

This network sucks monkey balls. 4th time this has happened in a few months. I went and changed to the 3 network tonight. Too da loo mother **bleep**ers

[Anon]

omg again :@

[andrewwwedlock]

Pretty much sums it up!!

[cinnead]

Where's my filth @?