[Resolved] Issue with all network services, 19th December

[techie_kev]

We are currently experiencing a major outage across our network resulting in the failure of calls, texts and data. The previous issues affecting our website have now been resolved.

We are very sorry for the inconvenience; this issue is being given the highest priority with our service providers to get this resolved as soon as possible.  We will continue to provide updates here on the Community.

Latest update – 20/12/13 @ 09:21

Calls, text and data are now back to normal and we will continue to monitor the services across the network throughout the day. Services began to return last night from approx 1:30am.

Your phone should automatically re-connect to the network.  However, your handset may need to re-register itself on our network and the best way to achieve this is to turn your phone off and turn it on again.  In some cases, you will need to search for networks manually, find 48 and then connect to it.

We will in touch later in the day with more information on the issues last night.

Previous updates:

(click on "more info")

More Info

20/12/13 @ 02:10

We are now seeing all services returning across the network, however it may take some time to update to all of our customers.

Your handset may need to re-register itself on our network and the best way to achieve this is to turn your phone off and turn it on again.  In some cases, you will need to search for networks manually, find 48 and then connect to it.

Thank you for your patience this evening and sorry for the inconvenience caused by this outage. We will be continuing to closely monitor the network throughout the night.  Our focus will now be on establishing the root cause of this issue and putting steps in place to ensure it does not happen again. We will keep you updated on this through the Community.

20/12/13 @ 01:27

We are seeing some connections back on the network, but these have been intermittent. The process that our engineers are now working through may take some time to complete and they will be continuing to work on this throughout the night.  We will be monitoring the progress of these changes and will provide a further update to you before 8:00am.

20/12/13 @ 00:30

Our engineers are continuing to work on a number of fixes to restore service across the network.  There are a number of steps required in this process as it takes some time to bring the service fully back.

We know you are very frustrated with this, and so are we, and we would like to apologise for the inconvenience this outage has caused.   Our focus is now on getting service restored tonight and will we update you on the cause of these issues following a thorough investigation when service is restored.

We will have a further update for you just after 1am.

19/12/13 @ 22:25

We are still experiencing issues getting full service restored.  Every available resource is working hard to get service back as soon as possible.

19/12/13 @ 21:20

As we mentioned in our previous update we are seeing some calls, texts and data being successful on the network.  However, the return to full service for everyone is taking longer than we had anticipated.  Our engineers are working hard to speed up this process and get your service back as soon as possible.

19/12/13 @ 20:23

We are now seeing services returning for a number of customers.  You may need to restart your phone to ensure that your phone reconnects to the network completely.

All website services are now working again. 

19/12/13 @ 19:28

Our engineers are on site and we have given this the highest possible priority.  We will have some updates and timeframes shortly and we will post them here as soon as they are available.

[Anon]

only happens once in a bluemoon???  so thats 4 blue moons we've had this year so far ??

I though the last blue moon was 2012 and the next is not due till 2015, so blue moon my A R S E. 

this network is in a worse state than the HSE.

[Anon]

Not really man, last one wasn't that long ago, month or two maybe? Not good enough in my opinion.

[Anon]

Any idea how soon it'll be fixed?? I'm waiting for a seriously important phone call I cannot miss!

[alexselby]

how long??????

[Anon]

Pointless being on a network that doesnt work!! Waiting on 2 important phonecalls, not that that will bother 48, yous are probably clused up for the day

[Anon]

this is getting old its not happening with any other network only yours , how the hell can we put up with yhis if yere a leading provider in network companies , my grandparents are coming down from galway for christmas today and now i cant ring them to direct them here , what am i ment to do now huh ??????

[roseyred5]

This network is getting to be a complete **bleep**earse of a network ur deals may be better than other networks but I cant recall have such **bleep** service with the likes of vodafone or O2,goodluck to anyone having to reach someone in an emergency when this phric of service going out of nowhere usualy every 3 to 4 weeks

[Anon]

So I'm assuming that membership will be extended by the length of time that the network is not operational? Along with this, data hasn't worked for two days. As I joined on Monday, this means the service I paid for has worked as described for 33% of the time. Not a great average. Please give me a reason not to port atraight back to another network!

[Anon]

Here we go again. ..what is it this time , frozen cables ,or the gerbil died on the wheel... 3rd time in as many months im getting really pissed off now

[asumkpe]

pls keep us posted when the fault is rectified. You guys are doing great work.