I forgot my PIN or need my PUK

dc888 · ‎22-05-2015

So you’ve forgotten your PIN number? Tut tut! Well not to worry, we’ll sort it.

Firstly, check the packaging you got your SIM in – your PIN will be printed inside it. PIN1 is what you’re looking for.

If you have binned the packaging then don’t worry we have other ways and means of fixing this.

We don’t have a copy of your PIN so what you need to do it enter the wrong PIN three times so it blocks your SIM. We can then use a special code to unblock it again.

When your SIM is asking for a PUK or unblock code or something similar log into your 48 account. You will see a button that says “More” so click that and then hit “My Details”.

Alternatively use this direct link https://48months.ie/my-48/my-details.

Scroll down to near the bottom of you will see the special code I mentioned under “your puk code”.

Now enter code number into your phone and you should now be asked to create a new PIN. Choose one you will remember this time.

Enter the new PIN once and you will be asked to confirm it. Then as if by magic you are back into your phone again.

If you have any problems with this and you have tried the puk a few times without success get in touch with the care crew here.

If the SIM is completely blocked and you need a new one, click here for more info.

If this post has helped you, give Kudos to let us know!

cobraaa19 · ‎16-06-2013

Hi, i need an 8digit pin to unlock my phone as I typed both pin and puk numbers incorrectly

any tips? Thanks

dalyer · ‎16-06-2013

If you mean you need a code to unlock your phone for use on any network then you'll need to get this from the operator to whom the phone is currently locked - or else get it unlocked unofficially - e.g. by getting/purchasing an unlock online or by going to a phone shop who can unlock it:

http://community.48months.ie/t5/Most-Popular-Questions/How-to-unlock-your-phone/m-p/2/highlight/true...

Enter *#7465625# and see what it says - it should indicate what locks are active on the phone - e.g. see here:

http://www.unlockfaq.com/en/51.html

If you mean that you tried to enter your PIN too many times and need the PUK to unlock the phone then see here:

http://community.48months.ie/t5/Most-Popular-Questions-Knowledge/I-forgot-my-PIN-What-now/ta-p/256

Hope this helps.

I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.

Anon · ‎16-07-2013

ive a 48 sim card and my grandson blocked the sim how do i get my puk

kevinoism · ‎16-07-2013

If you go into your account with 48 and go into " My Details" . There will be a section there saying PUK code. You then input that into your phone and you are free to go! I hope this helps.

EDIT: adding a link to more info: http://community.48months.ie/t5/Most-Popular-Questions/I-forgot-my-PIN-or-need-my-PUK/m-p/35067#U350...

Anon · ‎03-08-2013

Hi I've misplaced my puk code which it's asking me for as pin was put in incorrectly so what do I do to get back on track?thanks suzanne

dalyer · ‎03-08-2013

See here:

http://community.48months.ie/t5/Most-Popular-Questions/I-forgot-my-PIN-or-need-my-PUK/m-p/35067#U350...

Hope this helps.

EDIT: updated the link

I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.

Anon · ‎10-09-2013

Iv got my iPhone unlocked out the 48 sim in and every time I entered the pin code it said it was wrong so went onto the puk code entered it and its saying that's wrong too. What's the problem? Pleeeease