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on 21-04-2020 09:42 AM - edited on 03-07-2023 04:03 PM by Alex48M
Can I keep my Number?
Absolutely, when you’re activating your SIM you will have a choice to move your number to 48 or select a new number from us. See the quick how-to video below:
It's worth noting that when you activate your 48 SIM, you can opt to take a tempoary number for the moment and then move your number once your account has been set up.
This allows you to have a service on your old network SIM and your new 48 SIM until your number move has completed. As soon as your exsisting number moves, then the service on your old SIM will no longer be available and you'll be up and running on 48.
Quick Steps:
Just a Heads Up:
Account Types Explained
Prepay: You were pay-as-you-go with your old network and topped up your account. You will need to know if your details were registered or unregistered to your old account. Basically, if your old network had your personal details, i.e., name, address, etc.
Bill Pay: You either had a contract or SIM-only plan and you paid your bill every month. We will need your old bill pay account number. You will find this on an old bill or if you're not sure, just give your old network a shout.
Business/Family Account: There’s more than one number on the account (multi-line). We will need your old bill pay account number. You will find this on an old bill or if you're not sure, just give your old network a shout. As there's more then one number, these requests take a bit longer to go through, so to make the move easier for you, you can opt to select a new number temporarily from us when you activate your SIM. Then follow the above steps to move your number.
Quick Tip: If you've taken a new number from us, then this is saved on your My48 account. Just login to your My48 >> Go My Profile >> My details and your number will display here.
We’ve got you covered. If you change your mind, you can still move your existing number to your 48 SIM. Login to My48 >> My Profile >> Move Your Number. In a hurry, just click 👉 here
Yes, all networks work between the below hours for moving numbers. Outside opening hours, you can still submit your request, but the clock won’t start until the next morning opening hours begin.
If you submitted your number to move during opening hours, see above. The time it takes to complete will vary depending on your old network account type.
Not to worry! This can happen and it's an easy fix. Your current network will reject our request to move your number if the details you've entered don't match their records. So, for example, if you select that you have a prepay registered account but you actually have a prepay unregistered account, then you will get an email from us to let you know your number hasn't moved but to try again. To resubmit your request, login to your My48>> Settings >>Move Your Number and start afresh. To avoid getting the same email again, it might be best to get onto your current provider and they will give your exact details so you can get moved over.
There can be a few reasons for this. Take a look at the steps below:
If you have followed the above steps and still need some help, get in contact with 48 Customer Care and they will be happy to help resolve your issue.