just an update - I am in Italy 24 days after the EU regulation has come into force and I am still only getting 2G.
I have been here the whole time and always 2g. for first 2 weeks it was no service which was a joke while all other people i was with roamed to 4g and they were on gomo or vodafone. I bought a e-sim from the airalo app and got 4g instantly, so its not my phone.
inbeteen all this 48 emailed me saying if you roam over 4 months they will cancel service. What service?
my reccomentations to others is if you are lucky and have a phone that can do e-sim : get the airalo app and download an e-sim. i got 10gb for about 15Euro. it will do.. you are paying 48 a cheap amount for a reason,
If you go to your login page on the 48 website, they are running a survey asking for feedback about your roaming experience. Possibly just to pretend to Comreg that they are doing something about their appaling, probably illegal, roaming service. Sock it to 'em.
I can also confirm that Germany only has 2G with 48months. Just back. So no change and situation is now ongoing for about 1 year since Germany shut down 3G.
Just a matter of time before nobody will get anything faster than 2G in the EU as all countries are shutting down 3G.
Will open another comreg complaint but doubt they will do much.