When does 48 plan to add 4G roaming? I have noticed for a few EU countries roaming no longer works for 3G as they are shutting down their 3G networks and replacing with 4/5G, and 48 only offer 3G roaming. This means I am only getting 2G/EDGE if I am lucky
the new EU rule
Consumers now will have the right to the same quality of mobile internet abroad, as the one they have at home. Operators providing mobile services should ensure that consumers have access to use 4G
48 support have confirmed to me that roaming connectivity in France will be 3G, not 4G/LTE which is what I get at home. I've asked Comreg how this squares up with the new EU rules on Roam-Like-At-Home which came into force on July 1st.
I'm glad 48 are confident that I'll be able to connect in France. We'll see!
I got a reply from Comreg, I've pasted the gist of it below. If you're not getting the service (which is now 4G/LTE in Europe if that's what you get in Ireland), raise a complaint with 48 and talk to Comreg too.
I will have to wait till I get to France on Thursday and if I'm have trouble or just getting 3G I will get back to 48.
I suspect 48 are going to wriggle out of it on a technicality.
From Comreg (edited for typos and clarity):
We have reviewed your query internally regarding the EU Directive and 48's ability to provide a Roam like Home facility while travelling in the EU.
The obligation on providers is contained at Article 4(2) of those Regulations which states that “Roaming providers shall not offer regulated retail roaming services under conditions that are less advantageous than those offered domestically, in particular in terms of the quality of service provided for in the retail contract, where the same generation of mobile communications networks and technologies are available on the visited network.
The obligation is clear that “retail roaming services” should not be “less advantageous than those offered domestically” where the “same generation of mobile communications networks and technologies are available on the visited network.”
We must stress that the Directive is very recent; if you find that you are not receiving a satisfactory service from 48 while travelling in the EU, a formal complaint can be raised with 48 in line with their Code of Practice to allow the service provider to resolve the matter with you.
To lodge a complaint with 48 I would advise that you proceed as outlined below:
- Contact 48 ’s customer care department by email on: email@example.com
Full contact details and Code of Practice for 48 can be viewed on: https://48.ie/legal/code-of-practice
- Request details of a unique reference number to identify and track the individual complaint
- Give the full details of your complaint