The Knowledge Base
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Knowledge Base Articles

Issues Sending a Text Message

So... you're having trouble sending a text message? But can receive them no problem? Then, something just isn't right!   First things first, have you bought your plan? If you've topped up, that's not always enough. You will need to convert that credi...

Admin48 by Crew (retired)
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Handy short-codes

    You can check your 48 balance or add-on status from your phone, here’s how:    From the phone, type in the following, then press  “send” or “call”  Details returned  *100#  Your account balance  *100*1#  Remaining land line minutes  *100*2...

Admin48 by Crew (retired)
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Call Me & Extra Life

   What's a "Call Me"?   "Call me" allows you to send a free text to a friend asking them to call you back. Just text your friend's number to 50148.   For example, if your friend’s number is 0899999999, just text 0899999999 to 50148. Your friend will...

Admin48 by Crew (retired)
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My48 Login Issues

If you’re receiving an error when you’re trying to login to your My48 and don’t know why, don’t worry! The below guide will help get you sorted or point you in the right direction.   Unable to login: Wrong credentials! This error appears if you’ve en...

Admin48 by Crew (retired)
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How to Unlock your Phone

We want you to get up and running as soon as possible, so make sure your phone is unlocked before you activate your 48 SIM and especially before moving your number!If you have activated your 48 SIM already and it’s not being recognised, it might mean...

Admin48 by Crew (retired)
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Getting an Error Message on my Phone

Below are some unwanted, yet familar, error messages that can appear on your phone and what they mean.   A good place to start is at the begining with the tried, tested and proven golden rule of troubleshooting. Have you tried turning it off and on a...

Admin48 by Crew (retired)
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How do I buy a Plan, Add ons or Top up on My48?

Want to know more on how you can buy a plan, add ons, or just add some extra credit to your account? Just keep reading!    If you want to know more about plans and payments, check out our other article, here    How to buy your first plan.   Login to ...

Admin48 by Crew (retired)
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I forgot my PIN or need my PUK.

   When you insert your 48 SIM into your handset you may be asked to enter a 4 digit SIM PIN code. This code will be printed on the SIM card packaging you've just removed your SIM from.  If you dont want to have a SIM PIN set up on your phone then ju...

Admin48 by Crew (retired)
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I want to leave 48, how do I do that?

We're sorry to hear about that. Was it something we said? Well, all good things come to an end.   You will be glad to hear that it's very easy to move your 48 number to another network.   Just contact the network you want to move to and they will arr...

Admin48 by Crew (retired)
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How do I use my Voicemail?

When you join 48, your voicemail is automatically "switched on." There’s just a few extra steps required to activate your voicemail, depending on what your preference is. There are 4 options available for you to customise your voicemail... Option 1: ...

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Admin48 by Crew (retired)
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