The Knowledge Base
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Knowledge Base Articles

Managing your Permissions & Alerts

  When you sign up, we ask you for some marketing permissions and how you’d like to receive these communications. Depending on your preference you can choose to be contacted via email or SMS.     The types of communications we send you vary, so it’s ...

jess_48 by Community Manager
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Recruit & Reward: Earn Free Credit!

  Recruit & Reward is your way of getting free credit, and yes, you read that right… Free credit!   So, if you're clever about it and have lots of friends, you’ll never have to pay for your plan again, it’s that easy!     The rewards don’t stop there...

jess_48 by Community Manager
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International Calls & Texts

Calling abroad    International calls are when you’re calling an international number (non-Irish number) from your phone when you’re in Ireland. These calls and texts are not included in any of our plans.    There is no add-on for international calls...

jess_48 by Community Manager
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Roaming: Using your Phone Abroad

  Going on a trip and starting to get that pre-holiday feeling?   We’ve got you covered when it comes to your phone. Here’s all you need to know, so you can use your services while abroad. Happy memory-making!     Travelling within the EU/UK. Our new...

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jess_48 by Community Manager
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Flexi Data

  What’s Flexi data?  For the first time ever, you have full control of your data. Spend it, save it, share it, donate it, the choice is finally yours! (We’re working on how you can twist it, pull it, and bop it too.)   How do I find Flexi data in My...

jess_48 by Community Manager
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Unable to Make Calls or Send Texts

There's usually a simple explanation for most problems. We’re pretty confident that if you check below, you'll understand what's happening with your calls and texts.      BOUGHT A PLAN BUT CAN’T CALL OR TEXT.   Has your plan expired yet? If you’ve bo...

komal48 by Community Manager
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All About Add-ons

What is an add-on & how does it work?  Add-ons are bundles which can be activated to get additional allowances. Below is a list of add-ons that we offer!    Add-on Name Price New Plan Legacy Plan 100 Texts € 3.00 NA* Available Calls 60 minu...

jess_48 by Community Manager
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Signal Issues

No signal bars or a "no service" error means no connection. The dreaded “no service” can seem like a bit of nightmare to fix.    Here are a few things you can try to get your phone back up and running in the below scenarios:     RECENT LOSS OF SIGNAL...

komal48 by Community Manager
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Messaging Issues

If you're having issues with messaging, then let’s check some basics before we deep dive into troubleshooting:   Turn airplane mode on and then off.Restart your device and ensure your phone has at least two signal bars. If not, refer to Signal Issues...

komal48 by Community Manager
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Internet Issues

If you're having issues with your data but can still call and text, let’s check some basics before we deep dive into troubleshooting:   Turn airplane mode on and then off.Restart your device and ensure your phone has at least two signal bars. If not,...

komal48 by Community Manager
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