The Knowledge Base
The Knowledge Base
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Knowledge Base Articles

Premium rate services SMS/text short codes

Premium rate services SMS/text short codes are usually five-digit numbers beginning with 5 i.e. 5XXXX. SMS to premium rate services typically cost more than ordinary texts depending on the short code.   Currently this service is not available on 48 a...

jess_48 by Community Manager
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How to set up Tethering/Hotspot on your Handset

In some instances a notification can appear on some handsets to direct you to contact your network provider as you may incur additional charges for using hotspot/tethering.   However on 48 there is no additional charges for using hotspot/thethering a...

jess_48 by Community Manager
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iMessage & Facetime Set-Up

Whether you've got a new iPhone, or you’ve just joined 48 and already have an iPhone, you’ll want to set up iMessage and Facetime.   Below are some key points to help you get started, as well as some guides, just in case you happen to have any diffic...

jess_48 by Community Manager
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International Calls & Texts

Calling abroad    International calls are when you’re calling an international number (non-Irish number) from your phone when you’re in Ireland. These calls and texts are not included in any of our plans.    There is no add-on for international calls...

jess_48 by Community Manager
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Roaming: Using your Phone Abroad

  Going on a trip and starting to get that pre-holiday feeling?   We’ve got you covered when it comes to your phone. Here’s all you need to know, so you can use your services while abroad. Happy memory-making!     Travelling within the EU/UK. Our new...

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jess_48 by Community Manager
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Unable to Make Calls or Send Texts

There's usually a simple explanation for most problems. We’re pretty confident that if you check below, you'll understand what's happening with your calls and texts.      BOUGHT A PLAN BUT CAN’T CALL OR TEXT.   Has your plan expired yet? If you’ve bo...

komal48 by Community Manager
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Messaging Issues

If you're having issues with messaging, then let’s check some basics before we deep dive into troubleshooting:   Turn airplane mode on and then off.Restart your device and ensure your phone has at least two signal bars. If not, refer to Signal Issues...

komal48 by Community Manager
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Internet Issues

If you're having issues with your data but can still call and text, let’s check some basics before we deep dive into troubleshooting:   Turn airplane mode on and then off.Restart your device and ensure your phone has at least two signal bars. If not,...

komal48 by Community Manager
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Getting an error message on the phone.

  NETWORK UNLOCK OR UNLOCK CODE REQUIRED OR NETWORK LOCKED OR SIM LOCKED.   This message usually means your phone is locked to your old network. We do warn you about this before joining! Read our unlocking guide to find out how you can fix this.     ...

komal48 by Community Manager
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Data APN Settings i.e. Internet & MMS Settings

An APN (Access Point Name) is a list of settings that allows your handset to connect to your network’s internet.  As part of our ongoing commitment to improve our network experience, 48 are making some changes to our data settings that require you to...

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komal48 by Community Manager
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