The Knowledge Base
The Knowledge Base
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Knowledge Base Articles

About your My48

  Where can I find you?    At 48, we live online, so all of the information that you need to know is available through the My48 website, here, and your My48 app on Android and iOS.   What’s My48 and how do I access it?    My48 is free self-service op...

jess_48 by Community Manager
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48 – Covid-19

Hey Guys,   We hope everyone is keeping safe and well in this unprecedented time. As we all know and are experiencing, Covid-19 is now strongly impacting our personal lives, work lives, and our communities.   In the interest of ensuring the health a...

jess_48 by Community Manager
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4G update

Last week as you may know, we rolled out our 4G service upgrade to our entire customer base to support greater frequency and speeds. We are aware that some of you have experienced a loss of service and for this small cohort of customers the issue has...

jojo48 by Community Manager
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The Roaming Troubleshooting Guide

If you haven’t read our Roaming guide, then it’s probably best to start  here first!   If you’re in holiday-mode but you’re having an issue with using your 48 services, then we’re sorry, but please read on and we’ll get you sorted!   Troubleshooting ...

MartaM4747_0-1701254402157.png 48 SIM Menu - Manual.PNG 48 SIM Menu - Home.PNG 48 SIM Menu - Home.PNG
48Admin by Crew (retired)
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Do You Need a New SIM?

    If you’re an existing customer and need a replacement SIM, the below guide will bring you up to speed on all you need to know!   If you’re a new customer or an existing customer who wants a new/second account, then you'll need to order a new SIM ...

Replacement SIM.PNG
Admin48 by Crew (retired)
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Handy short-codes

    You can check your 48 balance or add-on status from your phone, here’s how:    From the phone, type in the following, then press  “send” or “call”  Details returned  *100#  Your account balance  *100*1#  Remaining land line minutes  *100*2...

Admin48 by Crew (retired)
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Call Me & Extra Life

   What's a "Call Me"?   "Call me" allows you to send a free text to a friend asking them to call you back. Just text your friend's number to 50148.   For example, if your friend’s number is 0899999999, just text 0899999999 to 50148. Your friend will...

Admin48 by Crew (retired)
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Getting an Error Message on my Phone

Below are some unwanted, yet familar, error messages that can appear on your phone and what they mean.   A good place to start is at the begining with the tried, tested and proven golden rule of troubleshooting. Have you tried turning it off and on a...

Admin48 by Crew (retired)
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I forgot my PIN or need my PUK.

   When you insert your 48 SIM into your handset you may be asked to enter a 4 digit SIM PIN code. This code will be printed on the SIM card packaging you've just removed your SIM from.  If you dont want to have a SIM PIN set up on your phone then ju...

Admin48 by Crew (retired)
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I want to leave 48, how do I do that?

We're sorry to hear about that. Was it something we said? Well, all good things come to an end.   You will be glad to hear that it's very easy to move your 48 number to another network.   Just contact the network you want to move to and they will arr...

Admin48 by Crew (retired)
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