Hey Guys, We hope everyone is keeping safe and well in this unprecedented time. As we all know and are experiencing, Covid-19 is now strongly impacting our personal lives, work lives, and our communities. In the interest of ensuring the health a...
Last week as you may know, we rolled out our 4G service upgrade to our entire customer base to support greater frequency and speeds. We are aware that some of you have experienced a loss of service and for this small cohort of customers the issue has...
If you haven’t read our Roaming guide, then it’s probably best to start here first! If you’re in holiday-mode but you’re having an issue with using your 48 services, then we’re sorry, but please read on and we’ll get you sorted! Troubleshooting Pre-...
If you’re an existing customer and need a replacement SIM, the below guide will bring you up to speed on all you need to know! If you’re a new customer or an existing customer who wants a new/second account, then you'll need to order a new SIM card, ...
What's a "Call Me"? "Call me" allows you to send a free text to a friend asking them to call you back. Just text your friend's number to 50148. For example, if your friend’s number is 0899999999, just text 0899999999 to 50148. Your friend will...
Below are some unwanted, yet familar, error messages that can appear on your phone and what they mean. A good place to start is at the begining with the tried, tested and proven golden rule of troubleshooting. Have you tried turning it off and on a...
When you insert your 48 SIM into your handset you may be asked to enter a 4 digit SIM PIN code. This code will be printed on the SIM card packaging you've just removed your SIM from. If you dont want to have a SIM PIN set up on your phone then ju...
We're really sorry to see you go! If you're switching to another network and want to keep your number, no worries, your new provider will handle the move for you. Since you're on a prepay plan, you don’t need to give them an account number. Once your...
