The Knowledge Base
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Knowledge Base Articles

Prepay Data Roaming Cap

To further improve your roaming experience, we’ve launched data roaming in 11 countries outside the EU/UK.  The below countries now support data roaming and usage will be charged from your available My48 account credit balance. Note: where credit ba...

jess_48 by Community Manager
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Upcoming Maintenance: Data APN

An APN (Access Point Name) is a list of settings that allows your handset to connect to your network’s internet. As part of our ongoing commitment to improve our network experience, 48 are making some changes to our data settings that will take effe...

A - Recent Android Devices with 1 APN Field.PNG B - Older Android Devices with 2 APN Fields.PNG
jess_48 by Community Manager
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Malware 'FluBot' or Delivery Fraudulent Service SMS

Malware 'FluBot' or Delivery Fraudulent Service SMS   What’s happening? Many people in Europe have been targeted with a text message that looks like it’s from a trusted delivery service like DHL, Amazon, Asda, and Argos etc. If you click and downloa...

jess_48 by Community Manager
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My48 App

        My48 app is free self-service option that makes it easy than to stay in control and manage your account while on the go.    If you already have the My48 app downloaded and have auto update enabled, then your phone will look after your update...

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jess_48 by Community Manager
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Managing your Permissions & Alerts

  When you sign up, we ask you for some marketing permissions and how you’d like to receive these communications. Depending on your preference you can choose to be contacted via email or SMS.     The types of communications we send you vary, so it’s ...

jess_48 by Community Manager
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Recruit & Reward: Earn Free Credit!

  Recruit & Reward is your way of getting free credit, and yes, you read that right… Free credit!   So, if you're clever about it and have lots of friends, you’ll never have to pay for your plan again, it’s that easy!     The rewards don’t stop there...

jess_48 by Community Manager
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International Calls & Texts

Calling abroad    International calls are when you’re calling an international number (non-Irish number) from your phone when you’re in Ireland. These calls and texts are not included in any of our plans.    There is no add-on for international calls...

jess_48 by Community Manager
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Roaming: Using your Phone Abroad

  Going on a trip and starting to get that pre-holiday feeling?   We’ve got you covered when it comes to your phone. Here’s all you need to know, so you can use your services while abroad. Happy memory-making!     Travelling within the EU/UK. Our new...

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jess_48 by Community Manager
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Flexi Data

  What’s Flexi data?  For the first time ever, you have full control of your data. Spend it, save it, share it, donate it, the choice is finally yours! (We’re working on how you can twist it, pull it, and bop it too.)   How do I find Flexi data in My...

jess_48 by Community Manager
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All About Add-ons

What is an add-on & how does it work?  Add-ons are bundles which can be activated to get additional allowances. Below is a list of add-ons that we offer!    Add-on Name Price New Plan Legacy Plan 100 Texts € 3.00 NA* Available Calls 60 minu...

jess_48 by Community Manager
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