The Knowledge Base
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Knowledge Base Articles

Getting Started: Try Before You Buy

  Every new customer can try 48 commitment-free!       How can I order my free 48 SIM?  To order your free 48 SIM, tap here. Once your SIM arrives, you'll need to activate your SIM to enjoy a free 1GB on us. This gives you the opportunity to check ou...

jess_48 by Community Manager
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It’s time for a new 48!

  Hey Guys,   We’ve got some really exciting news to share!We thought we could do data better, so we did. Now, you can roll it over, save it, share it, borrow it and even donate it to a good cause on all our new plans. It’s up to you.Don’t worry thou...

jess_48 by Community Manager
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48 – Covid-19

Hey Guys,   We hope everyone is keeping safe and well in this unprecedented time. As we all know and are experiencing, Covid-19 is now strongly impacting our personal lives, work lives, and our communities.   In the interest of ensuring the health a...

jess_48 by Community Manager
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Voucher Retirement

For all you 48 customers out there who buy credit vouchers in stores, we have some important information!   48 are dedicated to keeping their customer journey online only and, as such, from 6 January 2020, you wil no longer be able to buy 48 top-up v...

jojo48 by Community Manager
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4G update

Last week as you may know, we rolled out our 4G service upgrade to our entire customer base to support greater frequency and speeds. We are aware that some of you have experienced a loss of service and for this small cohort of customers the issue has...

jojo48 by Community Manager
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4G is here!

We are thrilled to announce we are rolling out 4G to all our customers from the 21st to the 25th November. It will kick in automatically so sit back, relax and let the faster speeds come your way.   You’ll know when you’re getting 4G because your dev...

jojo48 by Community Manager
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The Roaming Troubleshooting Guide

If you haven’t read our Roaming guide, then it’s probably best to start  here first!   If you’re in holiday-mode but you’re having an issue with using your 48 services, then we’re sorry, but please read on and we’ll get you sorted!   Troubleshooting ...

MartaM4747_0-1701254402157.png 48 SIM Menu - Manual.PNG 48 SIM Menu - Home.PNG 48 SIM Menu - Home.PNG
48Admin by Crew (retired)
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My Internet is Not Working

Question  I am having trouble with my 48 internet... I have applied the correct internet settings on my phone but I am still getting no data even though I have an active plan... how do I get it working? Answer  Try the online Tweakker configurator fi...

Calling Northern Ireland Landlines

When calling Northern Ireland landlines, you can use the normal UK +44 prefix, or you can use the 048 prefix described here:   https://en.wikipedia.org/wiki/Telephone_numbers_in_the_Republic_of_Ireland#Calls_to_Northern_Ireland   A call to NI using +...

Do You Need a New SIM?

    If you’re an existing customer and need a replacement SIM, the below guide will bring you up to speed on all you need to know!   If you’re a new customer or an existing customer who wants a new/second account, then you'll need to order a new SIM ...

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Admin48 by Crew (retired)
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