You need a new SIM?

Started ‎20-09-2013 by
Modified ‎03-06-2021 by

 

 

If you’re an existing customer and need a replacement SIM, the below guide will bring you up to speed on all you need to know.

 

If you’re a new customer or an existing customer that wants a new/second account, then you'll need to order a new SIM card here

 

 

How to Order a Replacement SIM

To order a replacement SIM then Login to your My 48 >>My Profile >> Reorder SIM.

 

FYI - Our SIMs are “Trio” so it is a 'normal' SIM, a micro-SIM and a Nano SIM all in one which means it will fit into any type of phone, happy days!

 

 

 

Replacement SIM.PNG

 

You'll have two options to choose from. 

 

SIM lost or stolen - Block’s service.

If you’re in either scenario we’re sorry to hear! So let’s help you to get back up and running.  Click on the tab, and enter your delivery address and to place your order select Block SIM. This will block your old SIM which will effectively block your services from being used until you activate your new SIM.

 

Order Replacement – Keep service Active.

If you’ve gotten a new phone and your current SIM doesn’t fit or your SIM is a bit worse for wear, then use the option Order replacement. Your current SIM will stay working until you active your new one.

 

 

Once your SIM arrives you’ll need to activate it. Login to your My 48 >> My Profile >> Reorder SIM and you’ll see the option to activate SIM. Enter your 6-digit code from the back of your new SIM and give about 10 minutes and your services will be up and running on your new SIM.

 

 

Its genarally smooth sailing but we've included some additional FAQ's to keep your knowledge on point! 

 

 

I found my phone/SIM again!

Great news!  We can get you back up and running again just give our care crew a shout here and they'll work their magic to get your old SIM working again.

 

 

I ordered a new SIM but my old one has stopped working.

If you selected “Block my SIM” it automatically blocks your old SIM.Not to worry our care crew can work a bit of magic and get your service back.  

 

Contact the care crew here and explain what's happened and you want the suspension on your number lifted.

 

Just a heads up - this means when your SIM arrives you'll need to get back in contact with the care crew to have your new SIM activated on your account.

 

Will my replacement SIM still have my membership and credit balance on it?

Yes it will. Any credit or membership you had will transfer over when you activate your replacement SIM.

 

When can I expect my SIM to arrive?

We use An Post so your SIM will be delivered within in 5-7 days. Don't count weekend days though! 

If your SIM hasn’t arrived:

 

If it has been over 7 days (not counting the weekend) then its looks like it’s gone astray. We’re sorry about that! 

 

To get you back on track order a new SIM here & ensure that you enter your complete address.  

 

I'm getting an error activating my new SIM.

If you get an error during the activation process, it’s time to get the care crew involved. Give them a shout here. To help the guys help you please include the following details:

 

  • The full error message you get
  • Your new SIM number
  • Your current mobile number if you are an existing 48’er. 

 

I've activated my SIM but cannot call or text

First things first, check that you've activated your SIM against the correct account, it can happen if you've multiple accouts on 48. To do this check the mobile number displayed within Your Profile and your details here

 

Next, check that you have an active membership, as ur calls and texts won’t work without an active allowance. 

 

If you've activate your SIM on your correct account and you have an active membership:

 

The give give the care crew a shout here, Please include the following info as it'll help the guys help you:

 

  • I have just activated my new SIM and I cannot use it.
  • The SIM number is: <add SIM number>
  • My mobile number is: <add mobile number>
  • Have you got a new phone and if so, is it unlocked?
  • Can you make calls? No, what error do you hear?
  • Can you receive calls?
  • Can you send texts? No, what error do you see?
  • Can you receive texts? 

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