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Where has my credit gone?

Started ‎06-05-2013 by
Modified ‎05-02-2018 by

There can be quite a few reasons why your credit has vanished. 


Check the list and see if any apply to you.



1. Have you used credit to buy membership?

Read here to find out more about how to buy membership 



2. Have you bought any add ons?


More info


Calls - €3

Never miss out on the gossip. With our mobile calls add-on you get 60 minutes of calls to any mobile network. 60 minutes for €3.00

- Lasts for 1 calendar month

- Send "calls" to 1745 or visit



Landline - €3

Couldn't get Mum off the phone and have run out of landline minutes? Get another 10 minutes of calls to landlines. 10 minutes for €3.00

Northern Ireland landlines dialled with the 048 prefix.

- Lasts for 1 calendar month
- Send "losers" to 1745 or visit

Texts - €3

On the Mitch and run out of old school texts, no problem, get another 50 texts to any mobile network. 50 texts for €3.00

 - Lasts for 1 calendar month

 - Send "texts" to 1745 or visit

Internet - €3

Continue surfing and downloading to your heart's content with an extra 1GB of mobile internet. 1GB internet for €3.00

- Lasts for 1 calendar month

- Send "internet" to 1745 or visit


Don't forget you will need to pay your membership fee to use 48.  For information about 48 memberships click here.



3. Have you sent any picture messages (MMS)?


More info

You need a few things to send or receive picture messages.


1) Internet on your phone. As pictures are downloaded via the internet you will need the internet add on for it to work.


2) The correct settings.  All the settings you need are here.


3) If you are sending pictures you will need some credit as they are not free.  Each picture message you send will cost €0.30. You can see a breakdown of additional costs here.


If after check all of this and are still having problems with sending or receiving pictures then it's time to "ask an agent".




4. Have you called any premium/low rate numbers?


Check the list at the bottom of this page to learn about the pricing for calling premium/low rate numbers



5. Have you called or texted any International numbers?


Check the pricing list for international calls on this page to find out more.



6. Have you taken your phone abroad?


Check this page for the rates for using your phone while you're abroad (roaming) 



If you are sure you have not used your credit for any of the above then time to give the care crew a shout.



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