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Not receiving incoming calls

Newcomer
Posts: 4
‎14-11-2020 06:14 PM
I'm not receiving incoming calls. I've just ported over and not receiving calls. I did for about an hour then nothing. I can call out Internet is working and getting text just no calls. Any one else with this problem.
Posted from Generic Android 2.0
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Re: Not receiving incoming calls

Newcomer
Posts: 2
‎14-11-2020 06:58 PM
I’m also having this problem. Had been receiving calls but can’t anymore. I can call out but people are unable to call me. They don’t even get a call connected tone when calling.
Posted from Apple iPhone
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Re: Not receiving incoming calls

The Legend
Posts: 15,820
‎14-11-2020 07:32 PM
You need to contact 48 support about this.

Hope this helps.

I am not a 48 employee so if you need to contact 48 support then please see here.
Posted from Generic Android 2.0
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Re: Not receiving incoming calls

Newcomer
Posts: 4
‎14-11-2020 07:45 PM
I have been on to support all morning and they have been no help just told me I have to wait. Not happy. If you get a solution could you let me know please.
Posted from Generic Android 2.0
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Re: Not receiving incoming calls

Newcomer
Posts: 4
‎14-11-2020 07:58 PM
Did you recently switch your old number over. I've been on to support this morning but was told I had to wait till this evening but still not working. Don't understand why I can make but not receive calls.😠
Posted from Generic Android 2.0
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Re: Not receiving incoming calls

The Legend
Posts: 15,820
‎14-11-2020 08:15 PM
Probably won't make a difference but try switching off, take the SIM out, gently clean the contacts, reseat it carefully, switch on and see if it makes any difference. I doubt that it will and there is no reason that it should but no harm in trying.

Also could you try the SIM in another unlocked phone to see if you can receive calls there?

Hope this helps.

I am not a 48 employee so if you need to contact 48 support then please see here.
Posted from Generic Android 2.0
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Re: Not receiving incoming calls

Newcomer
Posts: 4
‎14-11-2020 08:32 PM
Thanks but I tried both of those no luck.
Posted from Generic Android 2.0
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Re: Not receiving incoming calls

Newcomer
Posts: 2
‎14-11-2020 08:48 PM

Same here was told it would be sorted,shortly that's 2 hours ago

Posted from Apple iPad
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Re: Not receiving incoming calls

Newcomer
Posts: 1
‎14-11-2020 09:20 PM
Yes same as that I've not been able to receive calls all day,. Only recently moved to 48. Couldn't access Web chat all day as it wasn't available and the email contact on the site isn't valid. Not too happy at all!
Posted from Huawei POT-LX1
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Re: Not receiving incoming calls

The Legend
Posts: 15,820
‎14-11-2020 09:27 PM
Can any of you try your SIM in another unlocked phone just to see if you can receive calls there?

I am not a 48 employee so if you need to contact 48 support then please see here.
Posted from Generic Android 2.0
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