Contact 48 support - see the link in my signature below.
Or just order another one.
Hope this helps.
I am also facing the same issue. I have re-ordered my SIM several times but still didn't get it. I talked to the agent, and they ordered a SIM for me but even that has not arrived. Does anyone know which post they use, so I may ask them about the SIM?
I ordered a new sim about 10 days ago but it never arrived. What should I do?