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New SIM card didn't arrive
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Newcomer
jammy2whale
Posts: 3
‎08-05-2018 08:51 PM
I ordered a new sim about 10 days ago but it never arrived. What should I do?
1 person had this problem.
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Re: New SIM card didn't arrive
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The Legend
The Legend
dalyer
Posts: 16,403
‎08-05-2018 09:06 PM

Contact 48 support - see the link in my signature below.

Or just order another one.

 

Hope this helps.


I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.
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Re: New SIM card didn't arrive
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The Legend
The Legend
dalyer
Posts: 16,403
‎08-05-2018 11:10 PM
Did that help at all @jammy2whale?

I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.
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Re: New SIM card didn't arrive
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MuhammadF0268
Posts: 1
‎07-11-2020 03:42 PM

I am also facing the same issue. I have re-ordered my SIM several times but still didn't get it. I talked to the agent, and they ordered a SIM for me but even that has not arrived. Does anyone know which post they use, so I may ask them about the SIM?

@jammy2whale wrote:
I ordered a new sim about 10 days ago but it never arrived. What should I do?

 

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Re: New SIM card didn't arrive
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The Legend
The Legend
dalyer
Posts: 16,403
‎07-11-2020 04:17 PM
They use An Post.
Are you sure that you're entering your full address correctly including eircode?
I've heard reports that without an eircode the order doesn't get processed but I don't know if that's actually true.

Hope this helps.

I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.
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